{"id":1461,"date":"2019-06-10T17:28:28","date_gmt":"2019-06-10T15:28:28","guid":{"rendered":"https:\/\/www.pistonesi.com\/orders-and-faqs\/"},"modified":"2019-06-10T18:13:17","modified_gmt":"2019-06-10T16:13:17","slug":"orders-and-faqs","status":"publish","type":"page","link":"https:\/\/www.pistonesi.com\/en\/orders-and-faqs\/","title":{"rendered":"Orders and FAQs"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-bottom:50px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><h2 style=\"text-align: center;\">How to place an order<\/h2>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator\" style=\"margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#9c0039;border-color:#9c0039;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><!============= Process Steps Template Designer 1.3.2 =============><div id=\"ps-timeline90f7009cb0467119936d5274f3f98ec3\" class=\"row example-centered\"><ul class=\"ps_timeline ps_timeline-centered\"><li class=\"ps_timeline-item\"><div class=\"ps_timeline-marker\"><\/div><div class=\"ps_timeline-content\"><h3 class=\"ps_timeline-label\">STEP 1<\/h3><h4 class=\"ps_timeline-title\">Request a free sample<\/h4><p><span class=\"icon-placeholder-v\"><i class=\"fa fa-phone\"><\/i><\/span> <\/p><div class=\"ps_v_content\"> Contact us at <a href=\"mailto:info@pistonesi.com\"><strong>info@pistonesi.com<\/strong><\/a>, at the number <strong><a href=\"tel:+390734605229\">0734\/605229<\/a><\/strong> or using the appropriate <strong><a href=\"https:\/\/www.pistonesi.com\/en\/orders-and-faqs\/#contact-us\">form<\/a><\/strong>, telling us the following information:\r\n<ol>\r\n \t<li>type of footwear for which the buttress or toe is required (work footwear, classic footwear, luxury footwear, etc.). You can do it in 3 ways:\r\n<ul style=\"list-style-type: disc;\">\r\n \t<li>if you already have the sample model in dxf format, you can send it to us via email<\/li>\r\n \t<li>you can indicate the height and length of the buttress or tip already in your possession<\/li>\r\n \t<li>you can send us the upper and the shape of the shoe by courier, which will then be returned to you along with the sample (to create a sample as precise as possible, we recommend this solution)<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>type of buttress or tip (flat or shaped)<\/li>\r\n \t<li>material in which the product must be made (fabric, leather, salpa, thunit) and its thickness<\/li>\r\n \t<li>amount of goods needed<\/li>\r\n<\/ol>\r\nWe will use this information to create your FREE sample and to provide you with a personalized quote quickly.<\/div><\/div><\/li><li class=\"ps_timeline-item\"><div class=\"ps_timeline-marker\"><\/div><div class=\"ps_timeline-content\"><h3 class=\"ps_timeline-label\">STEP 2<\/h3><h4 class=\"ps_timeline-title\">View the product and confirm the quote<\/h4><p><span class=\"icon-placeholder-v\"><i class=\"fa fa-list-alt\"><\/i><\/span> <\/p><div class=\"ps_v_content\"> Check that the sample responds correctly to your needs and confirm the quote received.<\/div><\/div><\/li><li class=\"ps_timeline-item\"><div class=\"ps_timeline-marker\"><\/div><div class=\"ps_timeline-content\"><h3 class=\"ps_timeline-label\">STEP 3<\/h3><h4 class=\"ps_timeline-title\">Place your order<\/h4><p><span class=\"icon-placeholder-v\"><i class=\"fa fa-star\"><\/i><\/span> <\/p><div class=\"ps_v_content\"> To confirm your order, please provide us with your billing details and the address to which you would like to receive the goods.\r\nWe will send you an email confirmation with the delivery time, the cost of transport and instructions for making the payment.<\/div><\/div><\/li><li class=\"ps_timeline-item\"><div class=\"ps_timeline-marker\"><\/div><div class=\"ps_timeline-content\"><h3 class=\"ps_timeline-label\">STEP 4<\/h3><h4 class=\"ps_timeline-title\">Your product is being processed<\/h4><p><span class=\"icon-placeholder-v\"><i class=\"fa fa-check\"><\/i><\/span> <\/p><div class=\"ps_v_content\"> Once we have received your order confirmation, we will process your product immediately.<\/div><\/div><\/li><li class=\"ps_timeline-item\"><div class=\"ps_timeline-marker\"><\/div><div class=\"ps_timeline-content\"><h3 class=\"ps_timeline-label\">STEP 5<\/h3><h4 class=\"ps_timeline-title\">Receive the ordered counters and tips<\/h4><p><span class=\"icon-placeholder-v\"><i class=\"fa fa-glass\"><\/i><\/span> <\/p><div class=\"ps_v_content\"> You will receive in a few days the goods ordered.\r\nPlease note that delivery times depend on two factors:\r\n<ul style=\"list-style-type: disc;\">\r\n \t<li>the quantity of the order<\/li>\r\n \t<li>the delivery address<\/li>\r\n<\/ul>\r\nIn the national territory (excluding the islands) we are able to deliver the goods in 4-5 working days. For the islands, however, you must always consider one more day.<\/div><\/div><\/li><\/ul><\/div><style type=\"text\/css\">#ps-timeline90f7009cb0467119936d5274f3f98ec3 .ps_timeline-content .ps_timeline-label{color:#9c0039!important;}\n\t\t\t           #ps-timeline90f7009cb0467119936d5274f3f98ec3 .icon-placeholder-v i {\n                       color:#9c0039!important;}\n\t\t\t\t       #ps-timeline90f7009cb0467119936d5274f3f98ec3 .ps_timeline-marker:after { background: #9c0039!important; }\n\t\t\t\t       #ps-timeline90f7009cb0467119936d5274f3f98ec3 .ps_timeline-marker:before{background: #9c0039!important;}\n\t\t\t\t       #ps-timeline90f7009cb0467119936d5274f3f98ec3 .ps_timeline-content .ps_timeline-title { border-bottom-color: #9c0039!important;}#ps-timeline90f7009cb0467119936d5274f3f98ec3 .icon-placeholder-v i {\n\t\t\t\t\t    font-size:80px!important;\n\t\t\t\t\t    margin-left: -3px;}<\/style>\n<\/div><script type=\"text\/javascript\"> \n\njQuery(document).ready(function ($) {\n  elementi = $( \".icon-placeholder-v\" );\n  for (var i=0;i<elementi.length;i++) {\n    elementi[i].innerHTML =\"<img src='http:\/\/www.pistonesi.com\/wp-content\/uploads\/2019\/04\/step-\"+(i+1)+\".png' width='80' height='auto' style='margin-top:15px;margin-bottom:20px;'>\";\n  }\n});\n\n<\/script><script type=\"text\/javascript\"> \n\njQuery(document).ready(function ($) {\n  $( \".ps_timeline-marker\" ).removeClass(\"ps_timeline-marker\").addClass(\"marcatore-timeline\");\n});\n\n<\/script><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-bottom:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-3\"><h2 style=\"text-align: center;\">Frequently asked questions<\/h2>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator\" style=\"margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#9c0039;border-color:#9c0039;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#473e35;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#9c0039;--awb-content-color:#444444;--awb-icon-box-color:#4c5166;--awb-toggle-hover-accent-color:#9c0039;--awb-title-font-family:&quot;Roboto Slab&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:24px;--awb-content-font-family:&quot;Alegreya Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-1475-1\"><div class=\"fusion-panel panel-default panel-0938d9a16b4235466 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0938d9a16b4235466\"><a aria-expanded=\"false\" aria-controls=\"0938d9a16b4235466\" role=\"button\" data-toggle=\"collapse\" data-target=\"#0938d9a16b4235466\" href=\"#0938d9a16b4235466\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I reach the company? <\/span><\/a><\/h4><\/div><div id=\"0938d9a16b4235466\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_0938d9a16b4235466\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you come from the A14 motorway, the easiest and fastest way to reach the company is to exit at Porto Sant&#8217;Elpidio.<br \/>\nThen take Provincial Road 11 (Strada provinciale Paludi), continue on Via del Commercio and then continue on Strada Provinciale Lungo Tenna.<br \/>\nAfter about 7km turn left slightly, take the SP239 Fermana-Falerienze and continue to Via Carlo Cattaneo.<\/p>\n<p>An alternative route is to exit at the tollbooth of Porto San Giorgio\/Fermo. In this case, however, you must cross the entire historic center of Fermo and then the travel time may increase.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-31ef8ccc22e47772e fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_31ef8ccc22e47772e\"><a aria-expanded=\"false\" aria-controls=\"31ef8ccc22e47772e\" role=\"button\" data-toggle=\"collapse\" data-target=\"#31ef8ccc22e47772e\" href=\"#31ef8ccc22e47772e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are the delivery times?<\/span><\/a><\/h4><\/div><div id=\"31ef8ccc22e47772e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_31ef8ccc22e47772e\"><div class=\"panel-body toggle-content fusion-clearfix\">Delivery times depend on two factors:<\/p>\n<ul>\n<li>the quantities of the order<\/li>\n<li>the geographical location of the customer<\/li>\n<\/ul>\n<p>In general, in the national territory, excluding the islands, we are able to deliver large quantities of goods in 4-5 working days, using National Couriers.<br \/>\nFor the islands it is necessary to always consider one day more than those provided for the rest of the territory.<\/p>\n<p>For samples only, however, the delivery time is 2 days.<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-48cabaaaab14afe5c fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_48cabaaaab14afe5c\"><a aria-expanded=\"false\" aria-controls=\"48cabaaaab14afe5c\" role=\"button\" data-toggle=\"collapse\" data-target=\"#48cabaaaab14afe5c\" href=\"#48cabaaaab14afe5c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I need samples, how can I request them?<\/span><\/a><\/h4><\/div><div id=\"48cabaaaab14afe5c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_48cabaaaab14afe5c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Just contact us using the appropriate <strong><a class=\"fusion-one-page-text-link\" href=\"https:\/\/www.pistonesi.com\/en\/orders-and-faqs\/#contatti\">form<\/a><\/strong> where you will need to enter some technical information that will be used by the design and production department for the realization of the sample.<\/p>\n<p>Then one of our experts will come directly to the company, collect the shape and the upper and return it the same afternoon, providing a detailed estimate of the costs of realization.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-43a79d244fe4ebe61 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_43a79d244fe4ebe61\"><a aria-expanded=\"false\" aria-controls=\"43a79d244fe4ebe61\" role=\"button\" data-toggle=\"collapse\" data-target=\"#43a79d244fe4ebe61\" href=\"#43a79d244fe4ebe61\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Are all the raw materials certified?<\/span><\/a><\/h4><\/div><div id=\"43a79d244fe4ebe61\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_43a79d244fe4ebe61\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The suppliers we choose undertake to supply us with raw materials with a REACH certificate of conformity. All materials therefore comply with the requirements set out in the European Regulation on the registration, evaluation, authorisation and restriction of chemicals within the European Union.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-c4d72249077b54c29 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c4d72249077b54c29\"><a aria-expanded=\"false\" aria-controls=\"c4d72249077b54c29\" role=\"button\" data-toggle=\"collapse\" data-target=\"#c4d72249077b54c29\" href=\"#c4d72249077b54c29\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Would you like to know more about the materials used?<\/span><\/a><\/h4><\/div><div id=\"c4d72249077b54c29\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c4d72249077b54c29\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We can count on a relationship of mutual cooperation with all our suppliers of raw materials.<\/p>\n<p>This allows us to respond with precision and punctuality to any doubt about the materials to be used, their characteristics or their origin.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div id=\"contact-us\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-one-page-text-link\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-right:0px;--awb-padding-bottom:100px;--awb-padding-left:0px;--awb-background-color:rgba(0,0,0,0.02);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"--awb-padding-top:0px;--awb-padding-right:6%;--awb-padding-bottom:0px;--awb-padding-left:6%;--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% ) * 0.33333333333333 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-4\"><h2>Contattaci<\/h2>\n<\/div><div class=\"fusion-text fusion-text-5 testocontatticolorato\"><p style=\"font-weight: bold; margin-bottom: 0px;\">Hai bisogno di maggiori informazioni?<\/p>\n<p>Compila il modulo e verrai ricontattato al pi\u00f9 presto da un nostro responsabile<\/p>\n<\/div><div class=\"fusion-text fusion-text-6\"><p>Pistonesi s.r.l.<br \/>\nVia Carlo Cattaneo, 21<br \/>\n63900 Fermo (FM)<br \/>\nItalia<br \/>\n<a class=\"contatto\" href=\"tel:+390734605229\"><i class=\"fas fa-phone\" aria-hidden=\"true\"><\/i>+39.0734.605229<\/a><br \/>\n<a class=\"contatto\" href=\"mailto:info@pistonesi.com\"><i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>info@pistonesi.com<\/a><br \/>\n<a class=\"contatto\" href=\"skype:pistonesi.com\"><i class=\"fab fa-skype\"><\/i>pistonesi.com<\/a><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-last\" style=\"--awb-padding-right:6%;--awb-padding-left:6%;--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - 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